Contact Us & FAQs
Welcome to the buckinghampalacegift.com! Whether you have a question about your order, need assistance, or simply want to share feedback, we’re here to help. Below, you’ll find answers to common queries, as well as ways to get in touch.
Frequently Asked Questions (FAQs)
Orders & Shipping
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a confirmation email with a tracking link. You can also check your order status by logging into your account.
Q: What are your shipping options and delivery times?
A: We offer standard and express shipping. Delivery times vary by destination, but most orders arrive within 3–7 business days (UK) or 7–14 days (international).
Q: Do you ship internationally?
A: Yes! We deliver worldwide. Shipping costs and delivery times depend on the destination.
Returns & Refunds
Q: Can I return or exchange an item?
A: We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Visit our Returns Policy for details.
Q: How long does a refund take?
A: Once we receive your returned item, refunds are processed within 5–7 business days.
Products & Quality
Q: Are your products officially licensed?
A: Yes, all our products are authentic and officially licensed Buckingham Palace merchandise.
Q: What materials are used in your products?
A: We prioritize high-quality materials, from fine porcelain to premium textiles. Product descriptions include full details.
Account & Payments
Q: How do I reset my password?
A: Click “Forgot Password” on the login page, and we’ll email you a reset link.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and Apple Pay.
Contact Us
If your question isn’t answered above, please reach out via:
- Online Form: Submit a request
- Social Media: Connect with us on Instagram or Facebook for quick updates.
We aim to respond to all inquiries within 24–48 hours.
Thank you for supporting the buckinghampalacegift.com!